HSNP beneficiaries use a decentralised case management system


HSNP rights committee members meeting in Masalale, Wajir CountyHSNP rights committee members meeting in Masalale, Wajir CountyHSNP has enabled the communities especially households from the poorest and most vulnerable backgrounds understand and advocate for their rights.

HSNP has a robust and dynamic case management system decentralised to the sub-County level. The objective of HSNP case management system is ensure that all beneficiaries both Group 1 (regular)and Group 2 (emergency) have local and equitable access to file complaints and updates related  to HSNP which can be resolved within a reasonable timeframeThe case management system is managed by trained County specific HSNP/NDMA officers.

The HSNP case management system manages logged cases.

These cases are categorised into two, Updates and Complaints.

UPDATES include; 1) Change of address 2) Change of National ID 3)Correction of name spelling and 4)Change of recipient. 

COMPLAINTS  include issues on: 1) Payment 2) Targeting 3) Missed Registration 4) ATM cards & bank accounts 5) Payment Agents and 6) Corruption.

Beneficiaries are encouraged to use the HSNP case management system through their respective HSNP/NDMA County officers. HSNP/NDMA County officers are located at the sub-County level. Further, at each village, the communities nominate representative that form Right Committees. These rights committees are based at the sub-location level and advocate for the wider rights of beneficiaries.

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Hunger Safety Net Programme,

National Drought Management Authority,

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