Case Management

Cash Transfer programmes (and Social Assistance programmes generally) are increasingly developing mechanisms to manage grievances from both beneficiaries and non-beneficiaries in their communities.


  • Provide predictable, transparent and a credible process to all the parties, resulting in outcomes that are seen as fair, effective and sustainable.
  • Provide information about project implementation processes.
  • Form a platform for resolving crisis at the lowest level.
  • Provide an avenue to comply with the government policies.
  • Help win the trust and confidence of community members in the project and creates a social relationship between the parties involved.
  • Facilitate access to information.
  • Provide cost effective method to report their grievances and complaints in a more dignified manner.

Read more: HSNP2 Case Management System

Rights Component has been broadened in Phase 2. This is in line with the National Social Pension Policy and Bill of Rights. HelpAge International (HAI) will work in conjunction with the Kenya National Commission for Human Rights (KNHRC) to rigorously follow up the re-dress of complaints in HSNP2 and beyond. HAI works directly in Turkana and in partnership with HAWENKA (Women for Peace) and RACIDA in Mandera, PISP in Marsabit and DPA in Wajir. At the sub-location level, the Rights Committees selected by the communities will handle complaints and grievance rights issues facing the beneficiaries.

Read more: HSNP2 Service Charter

Contact Us

Hunger Safety Net Programme,

National Drought Management Authority,

17th Flr, Lonhro House, Standard St.

Tel: 254 (20) 2227496 / 2227166

P.O BOX 53547-00200 | Nairobi | Kenya